The customer, within 14 days after the date of receipt of the ordered products, has the right to exercise the right of withdrawal, which entails the return of the delivered products.
To exercise the right of withdrawal, the customer is obliged to inform Gotto d’oro of its decision to cancel the order by sending an unequivocal statement to the designated email adress: [email protected] and by detailing:
– Object: Order number with name and last name of the customer
– Product or products to be returned
– Return motivation (optional)
Upon receipt of the declaration of withdrawal, Gotto d’Oro, owner of the registered trademark “VINEA DOMINI”, will contact the Client and reply by e-mail, confirming acceptance of the withdrawal. The deadline is met if the Client sends back the goods before the 14 day period has expired. The costs for returning the products to Gotto D’Oro are not refundable and remain, by law, at the expense of the Client, who can choose at his discretion, whether to return the products by courrier or by postal service. We recommend using a company that also offers tracking of returned products, so that we can verify the correct receipt of the return at our warehouse. Gotto d’Oro will not respond in any way for damage, theft or loss of products returned by uninsured shipments. The customer is required, in the shortest possible time, having received confirmation of the acceptance of the withdrawal by Gotto d’Oro, to return in full, in unaltered conditions and in the original packaging of the products delivered to him, sending them at his own expense , at:
Gotto D’Oro Soc. Coop
Via Del Divino Amore 347
00047 Marino (RM)
If the right of withdrawal is exercised according to the terms and conditions above mentioned, as soon as the returned products are received by Gotto d’Oro, the warehouse staff will check them and, if compliant with those ordered and intact will confirm the withdraw. The refund of the amount paid by the Customer will be made using the same payment method used on the website to complete the order within maximum 14 days following the date of receipt of the return.
The right of withdrawal is excluded on those different cases:
– for the purchase of products personalized specially on request of the Client by Gotto D’Oro (see gift packs, for example);
– for products not delivered due to the absence of the Customer at the delivery place indicated by himself.
– for products that were altered or deteriorated at the time of return, even in the packaging;
– for products that have been returned late due to facts attributable to the Customer.
Any complaints must be addressed, always and exclusively, to Gotto d’Oro company; by email addressed to [email protected] or by registered mail addressed to Gotto d’Oro Soc. Coop., Via Del Divino Amore n. 347 – 00047 Marino (RM) – Italy